Our Policies & Terms

Account Deletion

Your privacy, security, and rights matter. Review our policies to understand how we protect your data and ensure a trusted experience.

Account Deletion

Last Updated: 2026-08-05

This page explains how to request deletion of your account and associated data for the mobile app 卓羿校园 (Joyous).

How to Request Account Deletion

Option 1 — Delete from inside the app

If you can still sign in to the app, you can start the deletion yourself:

  1. Open 卓羿校园 (Joyous) and sign in to your account.
  2. Go to the Profile tab (the account tab in the bottom navigation bar).
  3. Tap About Us.
  4. Tap Account Deletion.
  5. A confirmation dialog appears. Type DELETE into the text field to confirm that you understand the deletion is permanent, then tap the confirm button.
  6. For security, we then send a one-time verification code (OTP) to the email address registered on your account. Enter that code to verify that you are the account owner.
  7. Once the code is verified, the deletion request is submitted and you are signed out of the app.

Please note that the in-app Account Deletion entry is currently shown in the iOS version of the app. If you do not see it on your device, please use Option 2 below — it is available to every user on every platform and is processed exactly the same way.

Option 2 — Request deletion by email

If you cannot sign in, no longer have the app installed, or do not see the in-app option, send a deletion request by email to:

joyeepreschool@gmail.com (you may also copy the developer at raysonlim77@gmail.com)

Please use the subject line "Account Deletion Request" and include:

  • Your full name as registered in the app
  • The email address and/or phone number associated with your account
  • Your student / staff ID and the school or centre you are associated with, if applicable
  • A clear statement that you are requesting deletion of your account and personal data

We will verify that the request comes from the account owner before acting on it. Requests are normally verified and actioned within 7 business days, and we will email you a confirmation once the deletion is complete.

What Data Is Deleted

When your account deletion request is completed, the following data is permanently deleted from our systems:

  • Account and profile data: your name, email address, phone number, profile photo / avatar, login credentials, and account settings
  • Biometric data: your facial recognition templates and any stored face images used for attendance (see our Privacy Policy for details)
  • User-generated content: posts, photos and other media you uploaded, comments, and other content you created in the app
  • Chat messages: your private and group chat messages and message history
  • Device and notification data: push notification tokens and device identifiers linked to your account

What Data Is Retained, and For How Long

Some records cannot be deleted immediately because the school or centre is legally required to keep them. These are retained in a restricted form and are not used for any other purpose:

  • Financial and accounting records — invoices, payments, receipts, refunds, and related ledger entries. Malaysian law requires these records to be kept for 7 years. They are purged after the statutory retention period expires.
  • Attendance and academic records — where the educational institution is required to retain them for its own record-keeping and regulatory obligations. Biometric data is removed from these records; only the non-biometric attendance entry remains.
  • Anonymised or aggregated data — data that can no longer be linked back to you (for example, aggregate usage statistics) may be retained indefinitely.

Backups: your data may persist in encrypted system backups after deletion. All backups containing your data are rotated out and purged within 30 days of the deletion being completed.

Important Notes

  • Account deletion is permanent and cannot be undone. Once deleted, your account cannot be restored and you will lose access to all content associated with it.
  • If your account was created by a school or centre as part of its enrolment or staffing records, deleting your app account removes your access to the app; the institution's own statutory records are handled as described above.
  • If you have an outstanding balance or unresolved financial obligation, deleting your account does not cancel that obligation.

Questions

If you have any questions about this policy or about a deletion request you have already submitted, please contact us at joyeepreschool@gmail.com or raysonlim77@gmail.com.